TMS for Compassionate Communication

The TMS Happiness Project was established with the goal of supporting local charities to thrive by taking a sustainable approach to developing their people. Recently, TMS partnered with Lifeline Australia to host a Happiness Project workshop designed around the Opportunities-Obstacles Quotient Profile (QO₂).

TMS expert Genevieve O’Reilly led the event, facilitating a session to help crisis workers build their portfolio of strategies to develop trust with clients facing significant personal change. Insights shared during the workshop revealed that compassion and patience are key to connecting with and positively influencing people in crisis. Participants agreed the QO₂ framework provided an additional lens through which crisis workers can empathise with their clients’ situation and meet them at a place of trust. 

Often people in crisis feel like they have run out of options. They’re exhausted, mentally fatigued, and may suffer from symptoms of anxiety and depression. “I don’t believe I can, so what’s the point of trying?” is a view expressed by those at risk of giving up hope. Care enough to listen, and you may find this is just the gift that is needed. Truly connecting with people in crisis and meeting them where they’re at may not solve their problems, but it will undoubtably help to lighten their load.

Mental Health first aid courses have become a common theme in workplaces, particularly since the onset of the COVID pandemic. R U OK day serves as an annual reminder that our own health and wellbeing, as well as that of our colleagues, is an individual responsibility we collectively share.

Whether it be a client, a colleague, or a companion, connecting, listening and holding space for someone going through crisis can make all the difference. Completing a QO₂ Profile can not only help us reflect on our approach to change, but also develop our understanding of how we can effectively support others when they need it most.